Safe Order Guarantee- We are committed to providing you with the safest online shopping experience.  You can be assured that shopping at Pine Hill Collections is absolutely safe using the most current technologies of secure online shopping. 

Security Guarantee - We respect your privacy and the information you provide us will never leave our  hands.  We will never give out your address, phone or email. 

When will my order ship? -  Our orders ship out within  2-5 business days.   On rare occasions, products may be out of stock during peak seasons.  We will notify if we find there is a problem.   

  what are Your Shipping Rates? 

• We have a flat shipping rate of $6.95 for any size order within the USA.  

Do you ship to foreign countries?  -   Yes, we ship internationally.  We charge an additional fee of $10.00 to ship to Canada and Puerto Rico.   An additional charge of $25.00 will be added to all other international  orders.  

How will my order ship? -  We ship all orders United States Priority Mail.   By shipping USPS, we can offer the best shipping rates possible along fast delivery in 2-5 days after your shipment has left our warehouse. 

How do I know if my items are in stock? - We make every effort to keep all our products in stock at all times.  However, during peak seasons or upon the arrival of new items, we can experience delays in shipments.   We work hard to ship your order as soon as we can, but if there is a delay, you will be notified. 

Can I cancel an order or add to an order? - Once an order is entered into our system, it can not be altered or cancelled.  To serve all our customers as efficiently as possible, our order system is highly automated and does not allow orders to be altered in any way once they start the delivery process.   Please make sure your order is checked for accuracy and completeness before taking the final step and sending it into our order system.    

Can I return an item?  -  Yes, you may return regular priced items.  The items MUST be in resalable condition. Resalable meaning the item must be clean and free of any tears and in the original packing. The original packaging with the card insert must also be in resaleable condition.   If we find that a returned item is missing the original packing or is damaged, we can only refund your item less a 40% restocking fee.   Shipping costs are not refundable. 

 Simply return the products to us stating the reason for the return, include your name and packing slip and we will issue credit within 30 days of the day we receive the items returned.   We regret that shipping costs are not refundable. 

Exchanges for a different product will be billed shipping charges. We will process your exchange upon receiving the returned product.  Return the item to us, then place a new order for the new item you would like to receive. We will bill and ship your new item as soon as possible and then process your return upon receiving.